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RCS-Surveys
Use cases · Health

Gentle check-ins, one private tap

Send gentle, one-tap surveys over RCS between and after sessions, so clients share how they're doing from their inbox, privately and supportively, with response rates email check-ins can't match.

Mental Health & Therapy
Wellbeing, session & progress surveys
Clients reply privately

A discreet, one-tap survey feels safer and lands more responses than email forms.

Track wellbeing

Simple mood and progress scales help you see how clients are between sessions.

Strengthen the alliance

Session-feedback surveys show clients you're listening and adjusting.

9:41
Haven Therapy
Business · RCS
Today
Checking in
How are you feeling today, {{first_name}}?

A gentle, private check-in. One tap helps us support you between sessions.

StrugglingNeed to talk
RCS message

A sample Mental Health & Therapy RCS survey, fully customizable.

How RCS surveys work for Mental Health & Therapy

In a therapy practice, knowing how a client is really doing between sessions — and whether the work is helping — is the whole point, yet measurement-based care usually stalls on the friction of getting clients to fill anything out. A paper screener gets skipped, a portal questionnaire goes untouched, and the tone of a cold form can feel clinical at exactly the wrong moment. RCS surveys let a practice send warm, private, branded check-ins from a verified sender, answered in a tap, in the channel clients already trust.

A between-session wellness pulse asks gently, in one tap, how the week has been — a quick mood or symptom check that builds a record over time. A post-session feedback survey uses a simple rating and suggested-reply chips so clients can say what helped, with an open-ended box only if they want it. Intake and screening questions arrive as tappable cards instead of a daunting form.

The payoff is measurement-based care that clients actually complete, gentle signal on who may be struggling between sessions, and feedback that strengthens the therapeutic alliance.

Where it pays off

The gentle between-session pulse

A one-tap mood or symptom check-in, warmly worded, builds a record of how a client is doing without feeling clinical.

Session feedback that's safe to give

A simple rating and suggested-reply chips let clients say what helped, building the alliance instead of an awkward conversation.

Screeners without the daunting form

Intake and screening questions arrive as tappable cards, so clients complete them instead of skipping a paper packet.

A record that grows over time

Short, repeatable check-ins track change across sessions — real measurement-based care, not a hunch.

What you can launch

Journey
After a session, ask for a 1-tap helpfulness rating
Journey
Send a gentle between-session wellbeing check-in
Journey
Survey clients on progress toward their goals
Journey
Send a recommendation survey to satisfied clients

Mental Health & Therapy RCS surveys: common questions

Is RCS appropriate for therapy check-ins and screeners?
Yes, for gentle wellness pulses, session-feedback surveys, and intake screening — under a verified, branded sender that feels trustworthy. Keep clinical detail out of the message body and behind secure links, and follow your usual consent and privacy practices, as on any channel.
Can clients respond to a mental-health survey anonymously?
Survey responses can be configured to aggregate without identifying detail, though clinical check-ins are often tied to the client's record for measurement-based care. Be explicit in the message about how responses are used, and follow your usual consent practices.
Why do RCS check-ins get completed when paper and portal screeners don't?
Clients answer in one tap in the messaging app they already use, with no app to open and no form to load, and the warm, branded tone reduces the friction a clinical form creates. That drives completion well above a paper or portal screener.
What can a therapy practice field with these survey templates?
Between-session wellness pulses, session-feedback surveys, intake and screening questions, and outcome check-ins — each branded, gentle, tappable, and delivered over RCS with SMS fallback and full opt-in/STOP compliance.

Get the Mental Health & Therapy survey template pack and launch your first survey in minutes.