Patient feedback the moment they leave
Send branded, one-tap surveys over RCS right after a visit, so patients rate their care in seconds, your team catches problems early, and ratings reflect care quality, not who happened to open an email.
One-tap, in-inbox surveys lift response rates far above patient-satisfaction emails.
Low scores route straight to your team so you can follow up the same day.
Send satisfied patients a one-tap link to leave a public review.
One tap helps us improve your care. Thanks for seeing Dr. Lee today.
A sample Healthcare & Clinics RCS survey, fully customizable.
How RCS surveys work for Healthcare & Clinics
In a clinic, patient experience scores decide reimbursement, reputation, and whether someone comes back — yet the surveys meant to measure them barely get answered. Mailed questionnaires sit on the counter, the portal survey requires a login nobody remembers, and the email goes unread until the visit is a blur. RCS surveys reach patients in the messaging app they actually read, from a branded, verified sender that looks unmistakably like your practice rather than a spam number.
That changes what a survey can do. Instead of "complete this 20-question form," a patient gets a card with your clinic's name and a one-tap star rating for the visit, a 1–5 "how likely are you to recommend us?" scale, and suggested-reply chips for what mattered — wait time, the front desk, time with the provider. An open-ended question is there for anyone who wants to elaborate, but no one is forced to type. Because it's conversational and answered in a tap, far more patients finish it.
The result is patient feedback you can act on within the day, problems caught before they become public reviews, and live analytics that show which locations, providers, and touchpoints are working.
Where it pays off
A branded star-rating survey lands shortly after the appointment, while the experience is fresh, so completion runs far higher than a mailed or emailed form.
A 1–5 "would you recommend us?" scale surfaces an unhappy patient early, routing low scores to staff with a private open-ended follow-up.
Suggested-reply chips (wait time, front desk, provider, billing) tell you exactly where to improve, in seconds rather than a long questionnaire.
A short post-discharge or post-procedure check-in asks how recovery is going and whether instructions were clear, captured where patients actually read.
What you can launch
Survey templates in this pack
Sign up to use these survey templatesHealthcare & Clinics RCS surveys: common questions
- Is RCS appropriate for patient experience surveys?
- Yes. RCS surveys are well suited to post-visit ratings, recommend scores, and short experience check-ins because they run through a verified business sender patients trust. Keep any protected health information out of the message body and behind a secure tap-through link, and follow your usual HIPAA and patient-consent practices, the same as on any channel.
- Can patients respond to an RCS survey anonymously?
- You control that. Surveys can be configured so individual answers aggregate into reporting without tying back to a name, which encourages candid feedback. Be clear in the message about whether responses are anonymous, and follow your usual consent practices.
- Why do RCS surveys get answered when portal and email surveys don't?
- Questions are interactive and answered in one tap — a star rating, a 1–5 scale, suggested-reply chips — right in the messaging app, with no login or app to open. That removes the friction that kills portal and email survey completion, so response rates run well above either.
- What happens if a patient's phone doesn't support RCS?
- The survey falls back to SMS automatically, so every patient can still respond, just without the tappable rich-card experience. RCS works in Google Messages on Android and the Messages app on iPhone with iOS 18, and every send honors opt-in and STOP.
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