Flow · Public Transit & Mobility

Public Transit & Mobility RCS survey flow

A complete Public Transit & Mobility RCS survey flow for rider, service & route feedback surveys, with tap-to-answer buttons and follow-up questions.

A complete multi-step RCS survey

This flow shows the full survey a public transit & mobility customer would see: a verified business sender, a rich card, tappable answer options, and the follow-up questions that adapt to each response. Every survey message is fully customizable.

How RCS surveys work for Public Transit & Mobility

All flows

9:41

Metro Transit

Business · RCS

Today

Hi {{first_name}} 👋 it's Metro Transit. Got 30 seconds to share some quick feedback?

Your trip

How was your ride, {{first_name}}?

Thanks for riding the 12 to Downtown 🚌 One tap tells us how your trip went.

Add a commentTalk to us

All good

Great 🚌 How satisfied are you with your ride today?

Satisfaction

Rate your ride

From very dissatisfied to very satisfied.

Very satisfied

✅ Thank you, {{first_name}}! Your feedback helps us keep every route running smoothly.

RCS message