A five-star review after every service
Send a one-tap survey over RCS the moment a tune-up or repair wraps, so customers rate the work from their inbox and your best jobs become the reviews that win the next ones.
In-inbox surveys beat the post-job emails homeowners ignore.
Route happy customers to a one-tap review and unhappy ones to your team first.
Per-technician feedback shows who's earning the five stars.
Your AC tune-up is done. One tap tells us how your technician did today.
A sample HVAC & Heating/Cooling RCS survey, fully customizable.
How RCS surveys work for HVAC & Heating/Cooling
An HVAC business lives and dies on reviews and referrals — the homeowner choosing who to let into their home picks the contractor with five stars and a neighbor's recommendation. The problem is that the unhappy customer never tells you; they tell Google. A survey sent right after the service call catches that frustration privately, before it becomes a one-star review, and turns the happy customer into your next review and referral.
Sent over RCS, the survey lands in the homeowner's texting inbox as a branded message they actually answer — one tap to rate the tech, the timeliness, and whether the fix held. A 1–5 recommend score sorts the promoters from the detractors, a low score opens an open-ended reply so you learn what went wrong, and a high score routes straight to a review or referral ask.
The payoff is more five-star reviews, fewer surprises, and maintenance-plan members who feel heard season after season.
Where it pays off
A post-service survey lands in the texting inbox with one-tap star ratings on the tech, timeliness, and the repair.
A low recommend score opens a private reply, so you fix the issue before it lands on Google.
A happy homeowner routes straight to a one-tap review or referral ask.
Maintenance-plan members get a pulse survey that keeps the recurring relationship healthy.
What you can launch
Survey templates in this pack
Sign up to use these survey templatesHVAC & Heating/Cooling RCS surveys: common questions
- When should an HVAC business send a survey over RCS?
- Right after the service call or tune-up, while the experience is fresh and the tech is still top of mind. The survey lands in the homeowner's texting inbox and is answered in a tap — rating the tech, the timeliness, and whether the fix held — so you capture honest feedback before the day's details fade.
- Why do RCS surveys beat email or SMS surveys for HVAC?
- Email surveys sit unopened and plain SMS makes the homeowner type out a reply. An RCS survey uses one-tap star ratings, suggested-reply chips, and answer buttons in the native inbox, so completion runs far higher than email — you get real volume of feedback instead of the handful of responses an email request scrapes together.
- How do RCS surveys catch an unhappy customer before they leave a review?
- A low recommend score immediately opens an open-ended reply asking what went wrong, so the frustration comes to you privately instead of to Google. You can make it right and save the relationship — and the high scorers get a one-tap path to leave the public review that wins your next job.
- What can an HVAC business field with these survey templates?
- Post-service satisfaction ratings on the tech, timeliness, and the fix, a 1–5 recommend score, maintenance-plan member pulses, and open-ended 'what would have made this better?' — all as branded RCS surveys in Google Messages on Android and the Messages app on iPhone with iOS 18, with SMS fallback and opt-in and STOP compliance.
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