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RCS-Surveys
Flow · Utilities & Energy

How did we handle the outage, {{first_name}}?

A complete Utilities & Energy survey, outage-recovery, service & customer surveys.

A complete multi-step RCS survey

This flow shows the full survey a utilities & energy customer would see: a verified business sender, a rich card, tappable answer options, and the follow-up questions that adapt to each response. Every survey message is fully customizable.

How RCS surveys work for Utilities & Energy
All flows
9:41
Brightline Energy
Business · RCS
Today
Hey {{first_name}}! Brightline Energy here, we'd love your take in just two taps.
Service restored
How did we handle the outage, {{first_name}}?

Your power is back on. One tap tells us how our communication and response felt.

Add a commentTalk to us
All good
Great 👍 How satisfied are you with your service from us?
Satisfaction
Rate your service

From very dissatisfied to very satisfied.

Very satisfied
Logged ✅ Thank you for the feedback, {{first_name}}. We'll keep the lights on smoothly.
RCS message