Flow · Utilities & Energy

Utilities & Energy RCS survey flow

A complete Utilities & Energy RCS survey flow for outage-recovery, service & customer surveys, with tap-to-answer buttons and follow-up questions.

A complete multi-step RCS survey

This flow shows the full survey a utilities & energy customer would see: a verified business sender, a rich card, tappable answer options, and the follow-up questions that adapt to each response. Every survey message is fully customizable.

How RCS surveys work for Utilities & Energy

All flows

9:41

Brightline Energy

Business · RCS

Today

Hey {{first_name}}! Brightline Energy here, we'd love your take in just two taps.

Service restored

How did we handle the outage, {{first_name}}?

Your power is back on. One tap tells us how our communication and response felt.

Add a commentTalk to us

All good

Great 👍 How satisfied are you with your service from us?

Satisfaction

Rate your service

From very dissatisfied to very satisfied.

Very satisfied

Logged ✅ Thank you for the feedback, {{first_name}}. We'll keep the lights on smoothly.

RCS message