Flow · Lending & Mortgages

Lending & Mortgages RCS survey flow

A complete Lending & Mortgages RCS survey flow for closing, effort & loan-officer surveys, with tap-to-answer buttons and follow-up questions.

A complete multi-step RCS survey

This flow shows the full survey a lending & mortgages customer would see: a verified business sender, a rich card, tappable answer options, and the follow-up questions that adapt to each response. Every survey message is fully customizable.

How RCS surveys work for Lending & Mortgages

All flows

9:41

Keystone Lending

Business · RCS

Today

Hey {{first_name}}! Keystone Lending here, we'd love your take in just two taps.

Your loan

How was your closing, {{first_name}}?

Congrats, your loan is funded! One tap, from your verified lender, tells us how the process felt.

Add a commentTalk to us

All good

Great 🎉 How clear was the loan process for you?

Clarity scale

Rate the clarity

From very unclear to very clear.

Very clear

✅ Thank you, {{first_name}}! Your feedback helps us keep lending simple and clear.

RCS message