Flow · Furniture & Home Goods

Furniture & Home Goods RCS survey flow

A complete Furniture & Home Goods RCS survey flow for delivery, product & assembly surveys, with tap-to-answer buttons and follow-up questions.

A complete multi-step RCS survey

This flow shows the full survey a furniture & home goods customer would see: a verified business sender, a rich card, tappable answer options, and the follow-up questions that adapt to each response. Every survey message is fully customizable.

How RCS surveys work for Furniture & Home Goods

All flows

9:41

Hearthstone Home

Business · RCS

Today

Hi {{first_name}} 👋 it's Hearthstone Home. Got 30 seconds to share some quick feedback?

Delivered

How's your new sofa, {{first_name}}?

Your Maple sectional arrived! One tap tells us how the delivery and setup went.

Add a commentTalk to us

All good

Great ✅ How happy are you with your new piece?

Star rating

Tap your rating

1 to 5 stars on quality, comfort, and delivery.

⭐️⭐️⭐️⭐️⭐️

Perfect ✅ Five stars, thank you {{first_name}}. Enjoy the new sectional.

RCS message